Careers

Position Summary

The Diabetes Family Connection exists for one reason: to make sure that no one navigating a type 1 diabetes diagnosis feels alone. Our mission is to positively transform life with diabetes through the power of community. We build community through year-round recreational activities, such as camp programs, support programs, and community connection opportunities that change lives and strengthen families. This role sits at the center of that work.

The Operations Manager plays a critical role in ensuring that behind every camp, every family, and every moment of support, there are systems that work. This is not a role for someone looking to clock in and out. It’s a role for someone who finds deep satisfaction in building something, someone who understands that when the operational foundation is strong, the entire community benefits. If you’ve ever wanted your daily work to connect directly to something that genuinely matters, this is that opportunity.

We’re a small team with big ambitions. We’re actively building the infrastructure to serve significantly more T1D families across North Carolina over the next few years. The right person in this role won’t just maintain what exists, they’ll help shape what comes next. There is real room to grow here, including expanding responsibilities and the potential for leadership as the organization scales.

This is a remote position. The candidate must reside in North Carolina and be available to attend events across the state.

Operations

• Support and maintain day-to-day operational systems and processes
• Assist with financial tracking, reporting, and expense management
• Track purchases and inventory to ensure accuracy and accountability
• Help review and maintain insurance and compliance-related documentation
• Identify opportunities to improve efficiency and implement simple, effective solutions

Support Fundraising Systems

• Ensure timely, accurate, and meaningful donor acknowledgments
• Maintain and update our fundraising platform/CRM with close attention to detail
• Track donations and engagement to support strong donor relationships
• Assist the team with campaign tracking, reporting, and coordination
• Help create a seamless and positive donor experience

Coordinate Clear & Consistent Communication

• Support communication with staff, families, and donors
• Help schedule and manage social media posts and communication calendars
• Collaborate with team members to ensure messaging is clear and aligned
• Articulate and share The DFC’s mission and impact through various channels to engage the community and attract donors.
• Collaborate with the team to share and collect impactful community stories that highlight the transformation of DFC programs in the T1D community.

Maintain Systems, Policies & Organization

• Keep internal guides, policies, and procedures updated and accessible
• Ensure records (donors, families, volunteers) are accurate and up to date
• Support cross-team coordination to keep projects moving forward

Support Volunteer Engagement (as needed)

• Assist with volunteer communication, onboarding, and coordination

Qualifications

You Are

• Highly organized and detail-oriented
• Self-motivated and able to manage your time in a flexible work environment
• Strong communicator (written and verbal)
• Comfortable working both independently and as part of a team
• Solutions-focused. You don’t just spot problems, you help fix them
• Energized by meaningful, mission-driven work, you find real satisfaction knowing your spreadsheet, your system, your follow-up email helped a child with T1D get to camp this summer

Experience and Skills

• 1–3+ years of experience in operations, administration, or nonprofit work.
• Experience with data entry and managing systems or databases
• Familiarity with spreadsheets/QuickBooks and basic financial tracking
• Experience with CRM or fundraising platforms is a plus
• Volunteer coordination experience is a bonus

What Success Looks Like

• Donors are acknowledged quickly and thoughtfully
• Systems and records are accurate, organized, and up to date
• Communications are clear, timely, consistent, and community-focused
• The organization can rely on strong and clear operational systems
• You proactively identify ways to make things work better—and follow through

Compensation Package

• Remote work environment with flexible scheduling. An opportunity to build a schedule that works for your life
• Strong sense of purpose and impact in the T1D community
• Supportive, collaborative team culture
• A ground-floor opportunity to grow with the organization. You’ll have direct access to leadership, your ideas will be heard and acted on, and as DFC expands, so can your role
• 3% retirement match
• Additional insurance options are available after a health evaluation
• Flexible work hours. We trust you to manage your time and get the job done
• Performance bonus opportunities based on individual and organizational goals
• 15 paid vacation days annually, plus generous comp time for weekend hours worked
• Salary 47,000 annually

We offer flexibility, autonomy, and work that is deeply connected to a meaningful mission every day. This is an opportunity to grow within a dynamic and expanding grassroots nonprofit organization serving families across North Carolina. The people who thrive at The DFC are those who believe their work matters and are motivated by the opportunity to make a tangible difference in the lives of children, families, and adults navigating life with T1D.

If you are looking for a role where you can bring your whole self to work, see the direct impact of your efforts in the lives of real families, and help build an organization with tremendous potential, we would love to hear from you. Apply today and tell us why this opportunity feels like more than just a job to you.

Send resume and cover letter to Anne Sutton at Anne@thedfc.org.

The Diabetes Family Connection is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.